Have a question?

Check out our FAQ listing below.

SmartPass Online Reservation:

We do not offer SmartPass Rentals for after 4 PM promotions. These are first-come, first-serve, beginning at 4 PM.

Yes! Full Season, Weekday, and Weekend Warrior Passholder Rentals can now reserve their equipment online. NOTE: Reservations received AFTER 3 pm the day prior to your arrival will NOT be pre-set.:

  1. CLICK HERE to begin. Sign in to “My Account”.
  2. Scroll to the Passholder Account you would like to reserve your seasonal rental for.
  3. Click on “Make Your Reservation”
  4. Select the correct Rental Form from the drop-down menu. Select up to three dates to reserve rental equipment. You may reserve up to three dates, up to two weeks in advance (Two weeks from today’s date).
  5. Hit “Save” and your reservations will be listed under your account.
    If you need to cancel, a reservation, please select “delete” next to your reservation. If you know in advance you will not need your reservation rental, please cancel your reservation. No-shows, you will be put on probation and no longer able to use the online features. 
  6. Day of arrival: Head to the outside designated area next to the Mountain Center for SmartPass Rental Equipment pick up to pick up your reserved equipment (garage door, next to the Beginner Area). It’s that easy!

IMPORTANT: Please check your account for updated waivers as you will be unable to rent until this waiver is signed. Waivers can be checked under your account. Reservations must be placed by 3 PM the day previous to your arrival. For further assistance, please email us at [email protected].

All pre-purchased tickets are NON-REFUNDABLE, non-transferrable and may not be resold.

Change of plans? SmartPass tickets may be transferred to another date for a fee of $20.

Tickets are NOT transferrable on the day of or after ticket redemption date.

Transferred tickets are good for dates within the current ski season.

For any questions or concerns, please CLICK HERE.

Equipment Rental:

Ski package is skis, boots, and poles.
Snowboard package is snowboard and boots.
All rental packages include a helmet.

We offer boots and equipment to fit just about everyone:
Ski Boots from toddler size 6 – Adult size 17
Snowboard boots from toddler size 11 – Adult size 14
Ski Equipment Size Range: 70 170cm
Snowboard Equipment Size Range: 80cm – 160 cm

You may rent snowboard boots; however, ski boots are not available to rent if you have your own skis.

You may switch from either for a fee of $10 at the ticket window anytime during your visit.

Lessons:

**NEW for 2024-25**
Each multi-week session will include a make-up day on the same day of the week in case a participant cannot make their lesson anytime during the session. This will be the only week available for rescheduling a missed lesson. Please notify your child’s instructor of any absence to schedule the make-up.

We suggest you purchase group or private lessons instead of purchasing a multi-week session
that has limited spots available for purchase.

Other FAQ:

Yes! Our Season Pass Protection Plan is $30
Only available at the time of a season pass purchase.

CLICK HERE TO LEARN MORE

Lockers have first come, first serve basis. Lockers are assigned, not picked. A Master Combination Lock is furnished for every locker, NO personal locks are allowed. (NO EXCEPTIONS)

You may call the office anytime to purchase a season locker or in person at the ticket window during the season.

All items MUST be picked up from lockers no later than March 31 st . Any items left after that date will be considered donations, unless arrangements have been made. Items left after arrangements are made MUST be picked up no later than April 15. Same applies to donations after the April 15 date.

We have daily lockers available to rent in and around Mountain Center (Rental Dept).

Sundown Mountain Resort is not responsible for lost or stolen items. We highly recommend during your visit to keep keys, cell phones, wallets, etc. in a secured pocket with a zipper or other means of closure.

Sundown is not responsible for lost or stolen equipment. Lockers are available for rent, as well as seasonal lockers, at the lower level North Lodge. Please see the Ticket Window for details. We HIGHLY recommend while on the slopes, store items like keys, cell phones, wallets, etc. in pockets that zip.

Is there a place to purchase items?

Our Gift Shop, located in the North Lodge, offers a wide variety of ski/snowboard gear as well as Sundown Mountain Resort merchandise. We do not sell skis, snowboards, boots or poles.

We have a rental shop in the Mountain Center that rents skis, snowboards, and snowboard boots. Unfortunately, we do not rent just ski boots (you have skis, but no boots). Click Here for rental details and prices. Renters must be over 18 or have a guardian/parent. 

We do not have lodging on-site but have several lodging partnerships in our area that offer guests special packages as well as Ski & Stay package deals throughout our season. Be sure to visit their websites by visiting: ‘PLAN YOUR TRIP’

Items found anywhere on the property are returned to the Ticket Window/Business Office. Please check at the Ticket Window when you are aware of your missing item (s). We exhaust all avenues to find owners of wallets and phones as well as season passes; these items will be held until the end of the season until claimed. Articles such as clothing and equipment are held for (1) week and will be donated unless other arrangements have made for pick up.

We do not have a tubing hill.

For any questions, please click HERE to email us.

*Sundown Mountain is not responsible for lost or damaged passes once mailed. Re-print fees will apply if lost or damaged. 5-7 day processing time to be shipped.